Refund policy

At Elovia, customer satisfaction is our top priority.

Returns

We accept returns within 7 days of delivery only if:

• The product received is damaged.
• You received the wrong item.
• The product has a manufacturing defect.

To request a return, please contact us within 48 hours of delivery with your order number and clear photos of the product.

Non-Returnable Items

Returns will not be accepted for:

• Used or worn products
• Products damaged after delivery
• Items without original packaging
• Change of mind after purchase (unless otherwise stated)

Refunds

After we receive and inspect the returned item, your refund will be processed within 5 to 10 business days.

Refunds will be issued to the original payment method.

Exchange

We only replace items if they are defective, damaged, or incorrect.

Contact

Email: support@elovia.online